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IP-Touch

IP-Touch: The Outsource Managed Service Delivery Model

IP-Touch, the outsource service delivery model offers service providers a ‘hands-off’ approach to delivery of managed network services. On the service provider’s behalf, Virtual Access provides:

  • the Customer Premise Equipment (CPE)
  • logistics
  • service provisioning
  • ongoing configuration management, and
  • second- and third-level support.

This model is ideal for service providers who need to focus their resources on selling new services and retaining and enriching the end-customer relationship through first-line customer support.

The Virtual Access Service Managed Gateway (SMG) appliance is the CPE providing a range of services at the edge of the network commonly required in managed IPVPN environments. The SMG appliances all feature support for MPLS, L2TP and Internet access networks with or without QoS functionality. In particular, the CPE family incorporates specific functions which simplify the deployment and management of SIP or proprietary-based IP telephony services.

How it Works

IP-Touch Process Flow

  • You send a service provisioning requests to us.
  • We ship the CPE appliance to the end-customer and centrally provision the services.
  • We handle in-service configuration management, all logistics, advance unit replacement and second- and third-level support functions based upon a selection of Service Level Agreements (SLAs).
  • You can optionally monitor the system through the centralised Monitor utility, offering VoIP call quality, performance and network utilisation reports.

IP-Touch frees you from complex involvement in service delivery and enables you to focus your resources on core business activities.

View the IP-Touch process diagram.

Managed Network Access