Managed Services

   

 

Managed Services Overview

 

dots Applications dots Service Delivery Models dots System Components dots Value-added Services dots Case Studies dots

Applications

Versatility is a key attribute of Virtual Access technology. With wide-scale deployments in service provider managed IPVPN networks, our CPE appliance technology is frequently used in MPLS and IPSec VPN networks alike. As a result, our service delivery models form the basis of numerous distributed applications such as: major high street retail, corporate teleworking, IP-Centrex VoIP and IP-PBX.

Service Delivery Models

Managed network providers are faced with the task of selecting, deploying, configuring and supporting the Customer Premises Equipment (CPE) needed for network services within a wide range of applications.

Virtual Access simplifies these tasks by means of two versatile service delivery models: IP-Touch and IP-Select.

The IP-Touch model is an end-to-end service delivery solution that offers speed to market and minimised capital exposure, by means of a hands-off approach to CPE deployment and management.

The IP-Select model offers an automated self-delivery platform for those service providers for whom on-site services, configuration management and second level support of CPE appliances are key components of their value proposition. Either model offers an automated approach to delivery of services incorporating centralised service monitoring and in-depth diagnostic capabilities.

System Components

Virtual Access system components consist of:

  • The Service Managed Gateway family of routers
  • Centrally-hosted applications:
    • Process Director workflow management system,
    • Activator service provisioning and configuration management database, and
    • Monitor network and appliance service monitoring environment

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Value-added Services

Virtual Access technology brings numerous valuable features, which are not normally found in our competitors’ products, to service providers. These features offer providers of Voice or Data services on MPLS or DIY IP-VPN networks the capability to offer additional value-added services which help differentiate their services within their own markets.