Troubleshooting

If you are unable to connect to your service from a local computer, follow the steps below before you contact your service provider.

  1. Check that all the SMG cables are correctly connected. To check you have inserted the correct cable, read the Cable table.

  2. If the cables are correctly connected, click the link to the appropriate LED table below and check the LED activity.

    For information about the front LEDs, read the Front LED table.

    For information about the Ethernet LEDs, read the Ethernet LED table.

    If you have an optional ports, there are further LEDs on the back of your SMG. These LEDs indicate various connections depending on your gateway's specification.

    For information about the serial LEDs on the back of your SMG, read the Serial LEDs table.

    For information about the E1/T1 LEDs on the back of your SMG, read the E1/T1 LEDs table.

    For information about the 3G LEDs on the back of your SMG, read the 3G LEDs table.

    3. Cables

    Cable Description
    Yellow cable
    		 Yellow Ethernet cable: Ethernet, E1/T1
    Purple cable
    		 Purple cable: ADSL
    White cable
    		 White cable: Modem/PSTN
    GW7000 power cable
    		 GW7000 power cable
    GW6000 power cable
    		 GW6000 power cable
    Serial
    		 For more detailed information on specific serial cable connections for your gateway, refer to the Serial Line Cables page.

    Front LEDs

    LED label
    Off
    Green
    Flashing green
    POWER Power off Power on, steady state N/A
    CONFIG No config loaded Running config

    Quickly flashing: Factory configuration loaded

    Slowly flashing: Recovery mode. If Recovery mode was not requested, the factory configuration may be missing.
    LAN (on Ethernet port) Down Up Data is being sent and received.
    MODEM SYNC No connection Carrier established N/A
    MODEM DATA No connection Link established
    		Data is being sent and received.
    ADSL-0 SYNC Down/not configured ADSL port up ADSL training.
    ADSL-0 DATA No level 2 Level 2 up Data is being sent and received.
    ADSL-1 SYNC Down/not configured ADSL port up ADSL training.
    ADSL-1 DATA No level 2 Level 2 up Data is being sent and received.

    Ethernet LEDs

    Green
    Orange
    Meaning
    Off -- Link down
    On Off 100 Mbps link is up
    On On 10 Mbps link is up
    Flashing Off Data is being sent and received at 100Mbps
    Flashing On Data is being sent and received at 10Mbps

    Serial LEDs on your GW7000 series SMG

    Serial LEDs

    LED label
    OFF
    Green
    Flashing Green
    DATA No level 2 Level 2 up Data being sent and received
    SYNC Down or not configured Serial up N/A

    E1/T1 LEDs on your GW7000 series SMG

    E1-T1 LEDs

    LED label
    OFF
    Green
    Flashing Green
    DATA No level 2 Level 2 up Data being sent and received
    SYNC Down or not configured Serial up N/A

    3G LEDs on your GW7000 series SMG

    UMTS LEDs

    LED label
    OFF
    Green
    Flashing Green
    DATA No level 2 Level 2 up Data being sent and received
    PWR Power off Power on, steady state N/A

     

  1. After you check that all of the cables are properly connected and the LED lights are working correctly, Using a pen tip, press the RESET button and hold it in for approximately three to five seconds, then release. The LEDs will go out, then the LED sequence will restart. When the CONFIG LED flashes quickly, the factory configuration is loaded.

GW7000 Reset

  1. If your SMG must give you your IP address, release and renew your IP address.
Windows 95/98

Windows NT/2000

Changing the IP settings on your Mac OS

 

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