The Contents of your SMG Package

Serial Number

When you receive your Service Managed Gateway package retain the outer packaging. The label containing the model number, serial number (S/N) and part number (P/N) is located on the side of the packaging box.

Each Service Managed Gateway is assigned a unique serial number. Record your device serial number on a printed copy of your warranty or somewhere you can easily access it. You must reference your unique serial number (S/N) when you contact your reseller, network service provider or Virtual Access support for installation and configuration confirmation or should you request service on the device.

Unpack the contents. There is a corresponding silver label located on the bottom of the router.

Package contents

Click the links below to see a table that lists what your SMG package contains.

In the table, find your model number. Check that all the parts are in your package before you install your SMG.

If there is a 'Y' in a field, you should have that part. If there is a 2 in a field, you should have 2 parts. If you are missing any parts, please contact your service provider or reseller.

If you have a GW6000 or GL6000 series SMG model, click here.

If you have a GW7000 series SMG model, click here.

The contents of your GW6000 or GL6000 SMG package

UK

Ireland only

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The contents of your GW7000 series SMG package

If your GW7000 series SMG has a serial port, you need a serial cable. We do not provide a serial cable with the GW7000 series SMG with a serial port.

You can buy a serial cable from your service provider or reseller. Make sure that the serial cable that you buy complies with the interface that you use.

The serial cables page gives specifications of the serial cables that you can use with a GW7000 series SMG.

UK

Ireland only

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